Sorry, but we do not ship outside of the Continental U.S.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Returns
IN-STORE PURCHASES
If there’s a problem with a product that you purchased from us, please bring it back to us. Dynamite Bike Lab issues refunds and makes exchanges within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. After 30 days, store credit or exchange only.
Sale items and gift cards are non-refundable.
A 15% restocking fee of purchase total may be charged on all returns and any cancellations of special orders upon item inspection.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Sales of used bikes and parts are non-refundable as all used bikes and parts are tested and inspected by a certified mechanic prior to sale.
To complete your return, we require a receipt or proof of purchase.
ONLINE PURCHASES
Returns:
Dynamite Bike Lab issues refunds and makes exchanges within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Sale items and gift cards are non-refundable.
A 15% restocking fee of purchase total may be charged on all returns upon item inspection.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Sales of used bikes and parts are non-refundable as all used bikes and parts are tested and inspected by a certified mechanic prior to sale.
To complete your return, we require a receipt or proof of purchase.
Shipping Costs:
Cost of shipping bikes is not included with quoted price. Any shipping of bikes will be calculated through a designated carrier that specializes in shipping bicycles.
We Ship Via UPS & USPS
For shipping costs, please refer to your cart on website for shipping calculations.
Shipping Returns:
To return your product, you should mail your product to:
Dynamite Bike Lab
Attn: Returns
28170 N Alma School Parkway, #107, Scottsdale, AZ 85262